Atlantic Security Inc. has updated the way we communicate with you!
We have all gotten phone calls from phone numbers we didn’t recognize and sometimes from ones we did, which turned out to be scams or robo-callers. It is a frustrating problem which in many ways has changed the way that we, as a society, communicate. For Atlantic Security Inc., the problem becomes critical when we try to reach you on the phone because of an alarm, but the call goes unanswered. Almost eighty percent of false emergency dispatches occur because the call went to voicemail instead of reaching the person who could have explained a simple, accidental alarm. We at Atlantic Security Inc. recognize these problems and have been working in partnership with Rapid Response Monitoring to bring you an exclusive technology which will not only reduce costly false alarms, but actually get you the information more quickly and accurately when you need it the most.
Answering a phone call may have become a dubious exercise in recent years, but over ninety percent of text messages get answered withing thirty seconds. With the help of our exclusive new app RapidSMS, if you have a cell phone registered with us you will autimatically receive a welcome message in the coming days inviting you to sign up for the service. There is no charge for this new service and if you decide not to particpate in this exciting new program, nothing will change for you in the way we respond to your alarm.
How does it work?
You will receive a welcome message in the near future from our dedicated message center phone number. You will have the choice to accept or decline. If you decide not to participate, you may always join up later and nothing we already do will change for you until you want it to. Once enrolled, you will recveive a text message the instant the alarm goes off instead of getting a phone call thirty seconds later. In the text message you will see a link to act on the notification. From there you can cancel an alram, or dispatch the authorities. If you ignore the text, or do not click on the link within thrity seconds, the phone call will happen as usual, so you won’t lose any precious time.
What if I sign up and don’t like the new system?
We will switch you back any time you wish.
Is there any cost for this service? Why are you doing this?
This powerful new tool won’t cost you an extra cent. This is an added benefit for our customers to make the service we provide better and your experience as a customer more satisfying. It is not required, but we certainly recommend it! The reason we are doing this is really very simple: Times have changed and so has the way people communicate. We have an opportunity to improve our quality of service, while easing the burden on our first responders. At Atlantic Security Inc., we are always thinking of ways to make the community better. From becoming a 100% solar powered green company to directly supporting our local law enforcement officers, we are committed to making our community a better and more sustainable place to live, play and work.
What do I have to do to sign up?
If you already have a mobile phone registered to us, you don’t need to do a thing. Registrations will be rolled out to no more than a few hundred customers at a time. You will be receiving a text message in the coming weeks, inviting you to participate. Simply accept and you’re in! Once you have accepted, you will receive notifications of all alarms right on your mobile phone.